Not seeing images

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prangaco
Posts: 4
Joined: Wed Jan 24, 2018 11:10 am
Contact:

Not seeing images

Postby prangaco » Fri Jul 27, 2018 2:48 pm

Hello,

I've installed and configured the Shopify App which is working with the sampleshoe XML: https://cdn.webrotate360.com/examples/3 ... config.xml

When I try to use my 360°images from the same test page, it doesn't work:
https://pranga.co/products/360

The ALT reference for the XML file is being redirected to the same location of my images:
https://images.pranga.co/images/360/AN171001-360.xml

I know my images are there and will display when I enter the complete URL:
https://images.pranga.co/images/360/AN1 ... 60-001.jpg

I've tried two version of <image src> using the relational directory and full URL and both failed.

I've also tried referencing the images using these two formats:
<image src="AN171001-360/AN171001-360-001.jpg" />
<image src="AN171001-360/AN171001-360-001.jpg"> </image >

I've included my XML file below. Any help would be appreciated.

Thank you,

Daniel


<?xml version="1.0" encoding="utf-8"?>
<config>
<settings>
<preloader image="AN171001-360/AN171001-360-001.jpg" />
<userInterface showZoomButtons="false" showToolTips="true" showHotspotsButton="false" showFullScreenButton="false" showTogglePlayButton="true" showArrows="true" toolbarAlign="center" toolbarBackColor="transparent" toolbarHoverColor="#808285" toolbarForeColor="#A7A9AE" toolbarBackAlpha="0" toolbarAlpha="1" showProgressNumbers="true" showFullScreenToolbar="false" fullScreenBackColor="#FFFFFF" toolbarPosition="0" customCursorClass="default_cursor" viewerHint="" />
<control dragSpeed="0.13" doubleClickZooms="true" disableMouseControl="false" showHighresOnFullScreen="true" mouseHoverDrag="false" hideHotspotsOnLoad="true" hideHotspotsOnZoom="true" rowSensitivity="15" dragSensitivity="10" inBrowserFullScreen="false" doubleClickFullscreen="false" zoomSteps="1" zoomSpeed="300" singleClickZooms="false" pauseOnPreload="false" resumePreloadOnHover="false" />
<rotation firstImage="0" rotate="true" rotatePeriod="7" bounce="false" rotateDirection="-1" forceDirection="false" inertiaRelToDragSpeed="true" inertiaTimeToStop="700" inertiaMaxInterval="120" useInertia="true" flipHorizontalInput="false" flipVerticalInput="false" bounceRows="true" rowsOnSingleIndex="false" flipAxis="false" />
</settings>
<hotspots>
<hotspot>
<spotinfo>
<cdata>
</cdata>
</spotinfo>
</hotspot>
</hotspots>
<images row="180">
<image src="AN171001-360/AN171001-360-001.jpg" />
<image src="AN171001-360/AN171001-360-002.jpg" />
<image src="AN171001-360/AN171001-360-003.jpg" />
<image src="AN171001-360/AN171001-360-004.jpg" />
<image src="AN171001-360/AN171001-360-005.jpg" />
<image src="AN171001-360/AN171001-360-006.jpg" />
<image src="AN171001-360/AN171001-360-007.jpg" />
<image src="AN171001-360/AN171001-360-008.jpg" />
<image src="AN171001-360/AN171001-360-009.jpg" />
<image src="AN171001-360/AN171001-360-010.jpg" />
<image src="AN171001-360/AN171001-360-011.jpg" />
<image src="AN171001-360/AN171001-360-012.jpg" />
<image src="AN171001-360/AN171001-360-013.jpg" />
<image src="AN171001-360/AN171001-360-014.jpg" />
<image src="AN171001-360/AN171001-360-015.jpg" />
<image src="AN171001-360/AN171001-360-016.jpg" />
<image src="AN171001-360/AN171001-360-017.jpg" />
<image src="AN171001-360/AN171001-360-018.jpg" />
<image src="AN171001-360/AN171001-360-019.jpg" />
<image src="AN171001-360/AN171001-360-020.jpg" />
<image src="AN171001-360/AN171001-360-021.jpg" />
<image src="AN171001-360/AN171001-360-022.jpg" />
<image src="AN171001-360/AN171001-360-023.jpg" />
<image src="AN171001-360/AN171001-360-024.jpg" />
<image src="AN171001-360/AN171001-360-025.jpg" />
<image src="AN171001-360/AN171001-360-026.jpg" />
<image src="AN171001-360/AN171001-360-027.jpg" />
<image src="AN171001-360/AN171001-360-028.jpg" />
<image src="AN171001-360/AN171001-360-029.jpg" />
<image src="AN171001-360/AN171001-360-030.jpg" />
<image src="AN171001-360/AN171001-360-031.jpg" />
<image src="AN171001-360/AN171001-360-032.jpg" />
<image src="AN171001-360/AN171001-360-033.jpg" />
<image src="AN171001-360/AN171001-360-034.jpg" />
<image src="AN171001-360/AN171001-360-035.jpg" />
<image src="AN171001-360/AN171001-360-036.jpg" />
<image src="AN171001-360/AN171001-360-037.jpg" />
<image src="AN171001-360/AN171001-360-038.jpg" />
<image src="AN171001-360/AN171001-360-039.jpg" />
<image src="AN171001-360/AN171001-360-040.jpg" />
<image src="AN171001-360/AN171001-360-041.jpg" />
<image src="AN171001-360/AN171001-360-042.jpg" />
<image src="AN171001-360/AN171001-360-043.jpg" />
<image src="AN171001-360/AN171001-360-044.jpg" />
<image src="AN171001-360/AN171001-360-045.jpg" />
<image src="AN171001-360/AN171001-360-046.jpg" />
<image src="AN171001-360/AN171001-360-047.jpg" />
<image src="AN171001-360/AN171001-360-048.jpg" />
<image src="AN171001-360/AN171001-360-049.jpg" />
<image src="AN171001-360/AN171001-360-050.jpg" />
<image src="AN171001-360/AN171001-360-051.jpg" />
<image src="AN171001-360/AN171001-360-052.jpg" />
<image src="AN171001-360/AN171001-360-053.jpg" />
<image src="AN171001-360/AN171001-360-054.jpg" />
<image src="AN171001-360/AN171001-360-055.jpg" />
<image src="AN171001-360/AN171001-360-056.jpg" />
<image src="AN171001-360/AN171001-360-057.jpg" />
<image src="AN171001-360/AN171001-360-058.jpg" />
<image src="AN171001-360/AN171001-360-059.jpg" />
<image src="AN171001-360/AN171001-360-060.jpg" />
<image src="AN171001-360/AN171001-360-061.jpg" />
<image src="AN171001-360/AN171001-360-062.jpg" />
<image src="AN171001-360/AN171001-360-063.jpg" />
<image src="AN171001-360/AN171001-360-064.jpg" />
<image src="AN171001-360/AN171001-360-065.jpg" />
<image src="AN171001-360/AN171001-360-066.jpg" />
<image src="AN171001-360/AN171001-360-067.jpg" />
<image src="AN171001-360/AN171001-360-068.jpg" />
<image src="AN171001-360/AN171001-360-069.jpg" />
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<image src="AN171001-360/AN171001-360-071.jpg" />
<image src="AN171001-360/AN171001-360-072.jpg" />
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<image src="AN171001-360/AN171001-360-075.jpg" />
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<image src="AN171001-360/AN171001-360-088.jpg" />
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<image src="AN171001-360/AN171001-360-105.jpg" />
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<image src="AN171001-360/AN171001-360-107.jpg" />
<image src="AN171001-360/AN171001-360-108.jpg" />
<image src="AN171001-360/AN171001-360-109.jpg" />
<image src="AN171001-360/AN171001-360-110.jpg" />
<image src="AN171001-360/AN171001-360-111.jpg" />
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<image src="AN171001-360/AN171001-360-113.jpg" />
<image src="AN171001-360/AN171001-360-114.jpg" />
<image src="AN171001-360/AN171001-360-115.jpg" />
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<image src="AN171001-360/AN171001-360-136.jpg" />
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<image src="AN171001-360/AN171001-360-142.jpg" />
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<image src="AN171001-360/AN171001-360-144.jpg" />
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<image src="AN171001-360/AN171001-360-148.jpg" />
<image src="AN171001-360/AN171001-360-149.jpg" />
<image src="AN171001-360/AN171001-360-150.jpg" />
<image src="AN171001-360/AN171001-360-151.jpg" />
<image src="AN171001-360/AN171001-360-152.jpg" />
<image src="AN171001-360/AN171001-360-153.jpg" />
<image src="AN171001-360/AN171001-360-154.jpg" />
<image src="AN171001-360/AN171001-360-155.jpg" />
<image src="AN171001-360/AN171001-360-156.jpg" />
<image src="AN171001-360/AN171001-360-157.jpg" />
<image src="AN171001-360/AN171001-360-158.jpg" />
<image src="AN171001-360/AN171001-360-159.jpg" />
<image src="AN171001-360/AN171001-360-160.jpg" />
<image src="AN171001-360/AN171001-360-161.jpg" />
<image src="AN171001-360/AN171001-360-162.jpg" />
<image src="AN171001-360/AN171001-360-163.jpg" />
<image src="AN171001-360/AN171001-360-164.jpg" />
<image src="AN171001-360/AN171001-360-165.jpg" />
<image src="AN171001-360/AN171001-360-166.jpg" />
<image src="AN171001-360/AN171001-360-167.jpg" />
<image src="AN171001-360/AN171001-360-168.jpg" />
<image src="AN171001-360/AN171001-360-169.jpg" />
<image src="AN171001-360/AN171001-360-170.jpg" />
<image src="AN171001-360/AN171001-360-171.jpg" />
<image src="AN171001-360/AN171001-360-172.jpg" />
<image src="AN171001-360/AN171001-360-173.jpg" />
<image src="AN171001-360/AN171001-360-174.jpg" />
<image src="AN171001-360/AN171001-360-175.jpg" />
<image src="AN171001-360/AN171001-360-176.jpg" />
<image src="AN171001-360/AN171001-360-177.jpg" />
<image src="AN171001-360/AN171001-360-178.jpg" />
<image src="AN171001-360/AN171001-360-179.jpg" />
<image src="AN171001-360/AN171001-360-180.jpg" />
</images>
</config>

WebSupport
Posts: 986
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Not seeing images

Postby WebSupport » Tue Jul 31, 2018 9:32 pm

Hi, thanks for the details! Your server returns this error when we try to load the xml:

Code: Select all

The underlying connection was closed: An unexpected error occurred on a send. ---> Authentication failed because the remote party has closed the transport stream.


We think we know why... please give us a couple of days to try to fix it. Will confirm here :)

prangaco
Posts: 4
Joined: Wed Jan 24, 2018 11:10 am
Contact:

Re: Not seeing images

Postby prangaco » Tue Aug 07, 2018 5:50 am

Hey Websupport,

Many thanks for the assistance. Any progress/updates?

Regards,

Daniel

WebSupport
Posts: 986
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Not seeing images

Postby WebSupport » Wed Aug 08, 2018 10:19 pm

Hi Daniel, we will try to push the fix to our server tomorrow. Will confirm :)

WebSupport
Posts: 986
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Not seeing images

Postby WebSupport » Fri Aug 10, 2018 11:46 am

It's fixed! 8-)

You can now change the Placeholder field in the webrotate app settings in Shopify admin to the following and then save and refresh your browser cache:

Code: Select all

.product-photo-container


Return to “Shopify App”

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