Custom Hotspot indicators not showing in PixRiot

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kiwirotate
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Joined: Sun Feb 16, 2020 8:50 pm
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Custom Hotspot indicators not showing in PixRiot

Postby kiwirotate » Sun Feb 16, 2020 8:58 pm

Hi , I have been using pixriot to host the files to show a 360 with multiple hotspots embedded via iframe on a squarespace page. All good so far. But I have just created a custom hotspot indicator and saved as png outside of the webrotate folder. (Windows give a permission error when trying to save to the c drive prog files x32 folder). I was able to add it and select it in spoteditor and locally it looks fine when previewd. When I upload the published 360_assets to pixriot the custom indicator does not show. I have changed one of the hotspots to be an included standard indicator and this works OK but just this single hotspot.

I can always revert to a standard indicator but would like to use the custom colour version I have created. How can I do this with pixriot? Thanks.

WebSupport
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Location: Pasadena, CA
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Re: Custom Hotspot indicators not showing in PixRiot

Postby WebSupport » Mon Feb 17, 2020 9:32 am

Hi, good news! We do have initial support for custom indicators in PixRiot. Please follow these steps:

1) Create some folder in PixRiot and upload your custom hotspots indicator icons there (drag and drop them there). Note that once everything is configured as per the following bullets, PixRiot viewer will look for all hotspot indicators in this folder, e.g if you use the default ones, they would also have to be uploaded in this folder.

2) Click View button on one of the icons you have uploaded so it opens in a separate browser tab.

3) Copy the icon URL from the address bar and remove the icon file name so the URL ends with your folder name and paste it in the WebRotate 360 Configuration's Graphics Path field as per attached screenshot.

4) Refresh your browser cache. Sometimes you may need to wait a minute or two for the change to propagate to various servers around the world.

pixriot-360-product-view-custom-hotspots.jpg

kiwirotate
Posts: 2
Joined: Sun Feb 16, 2020 8:50 pm
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Re: Custom Hotspot indicators not showing in PixRiot

Postby kiwirotate » Mon Feb 17, 2020 11:48 am

Thanks, this worked. It seemed like I needed to republish the 360 files after uploading the hotspot files but it is working. Might be worth adding a pop up when you choose to Add... a new hotspot to alert Pixriot users to this method. Thanks.

WebSupport
Posts: 1016
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Custom Hotspot indicators not showing in PixRiot

Postby WebSupport » Mon Feb 17, 2020 12:20 pm

Thanks for confirming :) True, we need to give users heads up on how to use custom hotspot indicators as it's different with various CMS plugins we have as well.


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