Transparent Hotspot Background

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johnv@nbe-inc.com
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Transparent Hotspot Background

Postby johnv@nbe-inc.com » Thu Dec 19, 2019 6:04 am

Hello,

I'm using a transparent PNG as a static hotspot to show a logo in the same position/size in the viewer window. My problem is even though I'm using a transparent PNG, I'm getting a white background for the image. Is there a way to make this image transparent?

Thanks.

Image

WebSupport
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Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
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Re: Transparent Hotspot Background

Postby WebSupport » Thu Dec 19, 2019 10:37 pm

Hi! hmm.. can you please share your graphic as it's unusual that it wouldn't work if the background is indeed transparent? You may send it to support at webrotate360 dot com or attach here.

johnv@nbe-inc.com
Posts: 3
Joined: Fri Dec 06, 2019 6:13 am
Contact:

Re: Transparent Hotspot Background

Postby johnv@nbe-inc.com » Fri Dec 20, 2019 6:06 am

I attached the graphic, thanks!
Attachments
drag-to-rotate.png
drag-to-rotate.png (7.25 KiB) Viewed 171 times

johnv@nbe-inc.com
Posts: 3
Joined: Fri Dec 06, 2019 6:13 am
Contact:

Re: Transparent Hotspot Background

Postby johnv@nbe-inc.com » Fri Dec 20, 2019 6:09 am

Also thought it might be helpful to attach one of my XML files. I can't attach it, but here it is to download:

https://www.dropbox.com/s/vz499yz7luywg ... 1.xml?dl=0

WebSupport
Posts: 1016
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Transparent Hotspot Background

Postby WebSupport » Mon Dec 23, 2019 12:18 am

Hi! We tested the image and it worked fine for us with transparency. Can you please double check that No Fill is set for the hotspot image as per the following screenshot?

360-product-view-hotspot-opacity.png


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