Missing hotspot indicator

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recover-a
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Joined: Mon Oct 15, 2018 3:54 pm
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Missing hotspot indicator

Postby recover-a » Mon Aug 26, 2019 8:16 am

My hotspots are not showing in browser preview after i publish a 360 product view. They do show however if i upload my published folders online. Can you help?

WebSupport
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Location: Pasadena, CA
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Re: Missing hotspot indicator

Postby WebSupport » Mon Aug 26, 2019 1:03 pm

Hi there! There's a known issue with Windows security where some files (such as hotspot indictor SVG images) can't be loaded by a web browser if the files are located on an external hard-drive, e.g USB connected hard-drive or a network drive.

If you think this may be the case, please try publishing your SpotEditor project to your main hard-drive (e.g C drive) which you can do by changing the output path on the New Project form.

recover-a
Posts: 3
Joined: Mon Oct 15, 2018 3:54 pm
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Re: Missing hotspot indicator

Postby recover-a » Wed Aug 28, 2019 12:53 pm

It worked. Thank you!


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