Issues with Embed and Expand Views

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Posts: 1
Joined: Wed May 08, 2019 6:45 am

Issues with Embed and Expand Views

Postby thinkdm2 » Wed May 08, 2019 7:06 am

I am using the WordPress Plugin to embed multiple 360 Product Views on a website, but only the Popup View is working correctly.

The Embed View displays really small—the height appears to be set to 27px tall—and is aligned to the left, rather than centered.

The Expand View does not display any product images or the Viewer controls at all.

Please see the shortcodes I am using below:

[wr360popup name="viewiOEU" width="770px" height="433px" config="/wp-content/product360/iOEU/iOEU.xml"]<image_here>[/wr360popup]

[wr360embed name="viewDAU" width="770px" height="433px" config="/wp-content/product360/DAU/DAU.xml"]

[wr360expand name="viewDAU2" browserfs="true" config="/wp-content/product360/DAU/DAU.xml"]<image_here>[/wr360expand]

Posts: 975
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA

Re: Issues with Embed and Expand Views

Postby WebSupport » Thu May 09, 2019 12:45 pm

Hi and thanks for the links you sent via email.

1) The core of the issue with the embed code is discussed in this forum thread: viewtopic.php?f=8&t=507#p1519

If you move the tab with the embed code to be the first one in the list and visible on page load, it will work without issues. The simplest way to fix it in its current position is to trigger resize event in JavaScript when the tab header (DAU) is clicked as per the link above.

2) The expand code doesn't work because the full-screen (& full-browser window) feature is not available in the free version of the core 360 product viewer.

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