Image Artifacts in Chrome/Safari

Are you certain you found a bug in our software? Please let us know.
johnv@nbe-inc.com
Posts: 4
Joined: Fri Dec 06, 2019 6:13 am
Contact:

Image Artifacts in Chrome/Safari

Postby johnv@nbe-inc.com » Wed May 27, 2020 6:19 am

We use WR360 in a modal, and when zooming in on an image, we are seeing image artifacts and black backrounds outside the viewer window. To my knowledge, what's happening inside the viewer should not be affecting outside the window. When the artifacts happen, I'm not able to identify them in the DOM.

The behavior can be seen here: [link removed]

Here's a video of the behavior: https://www.youtube.com/watch?v=1iqQbE8WSy0

To reproduce the behavior, find the filmstrip below the first paragraph and click on one of the thumbnails with a 360 icon. Then, activate the zoom feature. This doesn't always happen, sometimes you get a black background, sometimes you get the artifacts as seen in the video.

Please let me know if there's any additional information I can provide. Thanks.

WebSupport
Posts: 1082
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Image Artifacts in Webkit

Postby WebSupport » Wed May 27, 2020 7:52 am

Hi there and thanks for the excellent summary of the issue!

It appears that the odd behavior is caused by this zero height in the media CSS class in your theme's stylesheet which does look a bit out of place considering what's inside the container. Chrome's unpredictable response to this is indeed bizarre :D

360-product-view-chrome-odd-black-1.png


Return to “Bug Reports”

cron