Stuck Loading at 99%

If you are integrating with WordPress or WooCommerce, start here.
melissasms
Posts: 7
Joined: Tue Sep 25, 2018 5:52 am
Contact:

Stuck Loading at 99%

Postby melissasms » Tue Sep 25, 2018 6:02 am

I've installed the Wordpress plugin on my website and am linking to a file on the server. It loads but gets stuck at 99% and never fully works. I don't see any javascript conflicts or missing images. Why won't it load all the way?

Here is the website (see "Sample Kit" Section): [link removed]

Here is the shortcode I used: [wr360embed name="view1" width="100%" height="500px" config="/sitename/webrotate/360_assets/NewProject2/NewProject2.xml"]

melissasms
Posts: 7
Joined: Tue Sep 25, 2018 5:52 am
Contact:

Re: Stuck Loading at 99%

Postby melissasms » Tue Sep 25, 2018 6:38 am

I used the shortcode version of the code without hotspots and it appears to be working.

WITH hotspots, it gets stuck at 99% with the following error in the console:

VM890:1 Uncaught TypeError: Cannot read property 'length' of null
at WR360.bN.lx (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:54291)
at WR360.ImageRotator.pZ (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:147155)
at WR360.ImageRotator.pR (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:148217)
at WR360.ImageRotator.eval (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:63814)
at Function.each (VM895 jquery-2.2.4.min.js:2)
at eval (eval at <anonymous> (VM889 imagerotator.js:4), <anonymous>:1:63770)
at dispatch (VM884 jquery.js:3)
at r.handle (VM884 jquery.js:3)
Last edited by melissasms on Tue Sep 25, 2018 6:57 am, edited 1 time in total.

WebSupport
Posts: 980
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Stuck Loading at 99%

Postby WebSupport » Tue Sep 25, 2018 6:39 am

Hi, thanks for contacting us here :)

It looks like the issue is resolved as it loads fine for us in multiple browsers. Just let us know if you still see the issue (you may try refreshing your browser cache as well just in case).

PS: the message was sent a minute after you posted an update that I didn't see!

melissasms
Posts: 7
Joined: Tue Sep 25, 2018 5:52 am
Contact:

Re: Stuck Loading at 99%

Postby melissasms » Tue Sep 25, 2018 6:58 am

See above for my modified comment. It still gets stuck if I try to use hotspots.

WebSupport
Posts: 980
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Stuck Loading at 99%

Postby WebSupport » Tue Sep 25, 2018 7:12 am

Oh, I see.. it's exactly the same issue as discussed here: viewtopic.php?f=8&t=860#p2582

Just need to remove the duplicate from the footer.

melissasms
Posts: 7
Joined: Tue Sep 25, 2018 5:52 am
Contact:

Re: Stuck Loading at 99%

Postby melissasms » Tue Sep 25, 2018 8:05 am

What duplicate should I remove? I tried removing line 673 "<script src="https://code.jquery.com/jquery-2.2.4.min.js"></script>" and it still does not load.

WebSupport
Posts: 980
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Stuck Loading at 99%

Postby WebSupport » Tue Sep 25, 2018 8:13 am

I can still see the duplicate jquery with clean browser cache. Please see attached screenshot.
Attachments
2018-09-25_9-11-53.png

melissasms
Posts: 7
Joined: Tue Sep 25, 2018 5:52 am
Contact:

Re: Stuck Loading at 99%

Postby melissasms » Tue Sep 25, 2018 8:24 am

I commented that entire code section out. It still does not load fully for me.

WebSupport
Posts: 980
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: Stuck Loading at 99%

Postby WebSupport » Tue Sep 25, 2018 8:44 am

Looks like there's another duplicate with jQuery v1.6.4 bundled in this script on the page:

Code: Select all

<script src ="https://form.jotform.com/static/feedback2.js" type="text/javascript"></script>


If you can't get around this, we can advise on how to move webrotate scripts to the footer and make a change in the plugin php file so we don't include our scripts in the header and you can still load jquery-2.2.4 which your other theme files seem to require.

melissasms
Posts: 7
Joined: Tue Sep 25, 2018 5:52 am
Contact:

Re: Stuck Loading at 99%

Postby melissasms » Tue Sep 25, 2018 10:32 am

I don't have control over that script. How do you move it to the footer?


Return to “WordPress and WooCommerce Integration”

cron