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Transparent Hotspot Background

Posted: Thu Dec 19, 2019 6:04 am
by johnv@nbe-inc.com
Hello,

I'm using a transparent PNG as a static hotspot to show a logo in the same position/size in the viewer window. My problem is even though I'm using a transparent PNG, I'm getting a white background for the image. Is there a way to make this image transparent?

Thanks.

Image

Re: Transparent Hotspot Background

Posted: Thu Dec 19, 2019 10:37 pm
by WebSupport
Hi! hmm.. can you please share your graphic as it's unusual that it wouldn't work if the background is indeed transparent? You may send it to support at webrotate360 dot com or attach here.

Re: Transparent Hotspot Background

Posted: Fri Dec 20, 2019 6:06 am
by johnv@nbe-inc.com
I attached the graphic, thanks!

Re: Transparent Hotspot Background

Posted: Fri Dec 20, 2019 6:09 am
by johnv@nbe-inc.com
Also thought it might be helpful to attach one of my XML files. I can't attach it, but here it is to download:

https://www.dropbox.com/s/vz499yz7luywg ... 1.xml?dl=0

Re: Transparent Hotspot Background

Posted: Mon Dec 23, 2019 12:18 am
by WebSupport
Hi! We tested the image and it worked fine for us with transparency. Can you please double check that No Fill is set for the hotspot image as per the following screenshot?

360-product-view-hotspot-opacity.png