Hi James, apologies for the late reply.
Please try the following config instead (just double check that this is the location of the xml file on your FTP). You can append your website name to this path at the front and try to open the full link in your browser directly and if it loads in the browser, our 3D product viewer should be able to load it as well.
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I hope it helps! Just let us know if not. You can also send us a link to your Joomla page and we would be able to say what happened exactly.