Can't show the sample file on my Joomla site

WebRotate 360 product views are now available in Joomla. Any issues?
barrick
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Can't show the sample file on my Joomla site

Postby barrick » Sat Jan 17, 2015 1:26 am

Hi there,

Today I was installing WebRotate 360 plugin on my Joomla web site (http://barrick08.byethost11.com/), and I put syntax [wr360embed name="view01" width="100%" height="500px" config="/plugins/content/webrotate360/360_assets/sampleshoe/config.xml"] in my article, and make a link to it, but I couldn't see the image show up. Please see http://barrick08.byethost11.com/index.php/test, Was there anything I did wrong?

Thank you.

Best regards,
Barrick

barrick
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Re: Can't show the sample file on my Joomla site

Postby barrick » Sat Jan 17, 2015 9:58 pm

any help? thanks

WebSupport
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Re: Can't show the sample file on my Joomla site

Postby WebSupport » Sat Jan 17, 2015 10:45 pm

Hi Barrick :) Thanks for your message. The issue seems to be caused by a couple of special characters that ended up in your shortcode after copy & page I think.

Please toggle your Joomla editor into text mode (i.e no formatting) and remove the special characters from the shortcode in the config attribute. You should see <em> and </em> that wraps your config xml path and they need to be removed.

I hope it helps! Please confirm.

barrick
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Re: Can't show the sample file on my Joomla site

Postby barrick » Sun Jan 18, 2015 10:12 pm

You are so great! The problem had been solved. Have a nice day!!

kisgal
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Re: Can't show the sample file on my Joomla site

Postby kisgal » Sun Feb 08, 2015 3:28 am

Hi! I'm the same problem I use joomla 3.4 Beta 2 and it's a subdomain but i can't see just the code in the article:

http://www.atcs.hu/erika/munkaim scroll down under the pictures and looking the "Elektromos_360" tab.

and here: http://atcs.hu/erika/2-uncategorised/19-elektromos-360

what is wrong ?

WebSupport
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Re: Can't show the sample file on my Joomla site

Postby WebSupport » Sun Feb 08, 2015 12:45 pm

Hi there! It looks like there're two issues.. but the most important one I think is that you have two copies for jQuery script included in your second link. The second copy of jQuery which is an old version 1.8.3 is added by one of your other modules or the custom theme probably and it comes after webrotate scripts and this breaks it.

Joomla requires (since 3.x) that plugins, modules, etc use the version of jQuery that comes with the Joomla distribution so this conflict is one of the reason they require it. We can help removing the second copy of jQuery if you would like, but we would need temp FTP access to your Joomla installation. You can email it directly to support at webrotate360 dot com. Once this is fixed, we can look into the other issue in the first link.

I hope this makes sense. Please let us know.

skruber63
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Re: Can't show the sample file on my Joomla site

Postby skruber63 » Sat Sep 12, 2015 10:23 pm

Hi! when I prescribe "http://uroki/plugins/content/webrotate360/360_assets/sampleshoe/config.xml" an error goes out "This XML file does not appear to have any style information associated with it. The document tree is shown below." Say please, that I do wrong.

WebSupport
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Re: Can't show the sample file on my Joomla site

Postby WebSupport » Sun Sep 13, 2015 9:47 pm

Hi there! Can you please paste here your complete webrotate shortcode so we could try to guess what went wrong? It would be best if you could also include a link to your test page online as it would allow us to troubleshoot the issue.

torovago
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Re: Can't show the sample file on my Joomla site

Postby torovago » Wed Sep 16, 2015 1:57 pm

Hi, we have same problem.
Our code is [wr360embed name="view01" width="100%" height="500px" config="/360_assets/overol2/overol2.xml"]

te link to xml is http://geotex.com.ar/geoweb/360_assets/ ... verol2.xml

To see how show the image in the site visit this link


Thanks for you support

WebSupport
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Re: Can't show the sample file on my Joomla site

Postby WebSupport » Wed Sep 16, 2015 2:28 pm

Hi! I believe your shortcode config would have to be this instead (as your website root is geotex.com.ar):

/geoweb/360_assets/overol2/overol2.xml


I hope it helps :) Let us know if not.


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