Not loading new files from Spot Editor

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jarrodw
Posts: 5
Joined: Tue Jul 12, 2016 7:36 am
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Not loading new files from Spot Editor

Postby jarrodw » Wed Mar 15, 2017 7:16 am

hello,
I've got a weird issue, I created and loaded some files a few months ago. they work fine in Big Commerce. I can still call them in and see them in my page.

I created some new files yesterday and this morning, loaded, called them in by name, checked spelling, and no dice. Doesn't work. I change to the old files, works fine. I even tried swapping out the images (new images in place of old images using the same .xml file. doens't call them in. replaced the old files. no problem.

Thanks.
Jarrod

jarrodw
Posts: 5
Joined: Tue Jul 12, 2016 7:36 am
Contact:

Re: Not loading new files from Spot Editor

Postby jarrodw » Wed Mar 15, 2017 7:18 am

[link-removed]/test/

here's the page link. I've got the new files called in.

WebSupport
Posts: 720
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
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Re: Not loading new files from Spot Editor

Postby WebSupport » Wed Mar 15, 2017 4:20 pm

Hi Jarrod, the test page currently points to this viewer config URL:

Code: Select all

link-removed/content/webrotate360/360_assets/Siro50/Siro50.xml


But if I try to open it in my browser directly, it doesn't load. It could be a spelling issue in the URL, or the file is just not there somehow, or some caching issue with BigCommerce. Please double check and let us know what you find out.

jarrodw
Posts: 5
Joined: Tue Jul 12, 2016 7:36 am
Contact:

Re: Not loading new files from Spot Editor

Postby jarrodw » Thu Mar 16, 2017 10:03 am

thank you, I found my error. I appreciate the help.


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