WebRotate only shows loading

Any issues or questions about WebRotate 360 Product Viewer for OpenCart
Natalia
Posts: 7
Joined: Mon Jun 15, 2015 3:11 am
Location: Hamburg, Germany
Contact:

Re: WebRotate only shows loading

Postby Natalia » Thu Feb 23, 2017 8:54 am

Hallo dear Web Rotate Team,

so, my opencart-based shop is today online at [link-removed].

Products with WebRotate are still not displaying any of the WebRotate content. However, as I already wrote,they react differently to mouse drag-moves compared to products without WebRotate, which is puzzling.

Here are links to the products with WebRotate:
Dress:
[link-removed]/index.php?route=product/product&path=61&product_id=72
Test shoe from your example:
[link-removed]/index.php?route=product/product&path=64&product_id=70

Maybe you could have a look and give me an indication what it could be? Again, it was working wonderfully on xammp for a long time, then it suddenly ceased to work seemingly for no reason at all.
Thanks a lot in advance,
Natalia

WebSupport
Posts: 720
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: WebRotate only shows loading

Postby WebSupport » Thu Feb 23, 2017 10:12 pm

Hi Natalia,

It looks like our product vQmod (vqmod_webrotate360_def_product.xml) located in your vQmod/xml directory is not active.

You can try to edit the xml file by updating the file location on line 6 to point to your theme's product.tpl (as it's currently pointing to the default one):

Code: Select all

<file name="catalog/view/theme/default/template/product/product.tpl">


Or you may simply enter the following into the page placeholder field in the webrotate module settings in admin:

Code: Select all

.thumbnails ul > li:first-child .thumbnail


If this doesn't help, please send us temp FTP and admin login and we will configure it for you.

Natalia
Posts: 7
Joined: Mon Jun 15, 2015 3:11 am
Location: Hamburg, Germany
Contact:

Re: WebRotate only shows loading

Postby Natalia » Fri Feb 24, 2017 10:09 am

Dear WebRotate Team,

of course, that was it!

I switched to another theme somewhere during my designing and as I am not a developer, I sort of assumed that was not relevant for the module.

So I changed the file as you indicated entering the new theme instead of default and it is working wonderfully!

I also had to change the URL by products in modules in admin because of a different file structure at my hosting as follows:
from: /opencart/360assets/sampleshoe/config.xml
to:
/360assets/sampleshoe/config.xml

And now I am enjoying the 360 view of the products!

Thank you very much again for your help!!!!
Lg Natalia

WebSupport
Posts: 720
Joined: Thu Aug 23, 2012 11:35 am
Location: Pasadena, CA
Contact:

Re: WebRotate only shows loading

Postby WebSupport » Fri Feb 24, 2017 10:37 am

Thanks for confirming! :)


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