WebRotate 360 Support Forum

Please see if width and height attributes are present in your custom SVGs (open them for edit in a text editor): <?xml version="1.0" encoding="utf-8"?> <!DOCTYPE svg PUBLIC "-//W3C//DTD SVG 1.1//EN" "http://www.w3.org/Graphics/SVG/1.1/DTD/svg11.dtd"> <svg vers...

Hi, it appears it's a regression. We already have a fix! Let us work a bit on testing and deploying the fix to PixRiot.

Hi! Can you please share a link to the page with the issue? You may send it to support at webrotate360 dot com.

Thank you. Please give us about a week to iron it out.

Can you please share a link to your WooCommerce product page so we could review and comment?

Our WP plugin exposes 360 product viewer API (programming interface) so technically your theme developer can integrate variations with the viewer such that the a color change for example can trigger viewer's "reload" API with a different 360 view. It can get a bit involved though...

Hi there! Out-of-the-box our WooCommerce extension doesn't support variations yet. Are you asking about WooCommerce variations specifically?

This is excellent, Jonathan! Thank you

Hi and thanks for your message! There're two simple ways to accomplish this: 1. Turn off the full-screen button under Interface -> Options: 2. Use the "empty" skin that doesn't show any toolbar buttons. 360-product-view-free-turn-full-screen-off.png Alternatively, you can implement your ow...

Hi Yari, it looks like the issue is due to basewidth parameter in the shortcode being in % vs px that the plugin requires. For the explanation of basewidth, please see bullet 3 here: https://www.webrotate360.com/products/cms-and-e-commerce-plugins/plugin-for-wordpress-and-woocommerce.aspx?section=In...