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by WebSupport
Tue Jul 21, 2020 10:01 am
Forum: Desktop Software - SpotEditor
Topic: Hotspot size and appearance inconsistent across browsers
Replies: 1
Views: 172

Re: Hotspot size and appearance inconsistent across browsers

Please see if width and height attributes are present in your custom SVGs (open them for edit in a text editor): <?xml version="1.0" encoding="utf-8"?> <!DOCTYPE svg PUBLIC "-//W3C//DTD SVG 1.1//EN" "http://www.w3.org/Graphics/SVG/1.1/DTD/svg11.dtd"> <svg vers...
by WebSupport
Mon Jul 20, 2020 7:28 am
Forum: Setup Issues and Embedding
Topic: Click on hotspot popup not working on mobile
Replies: 2
Views: 137

Re: Click on hotspot popup not working on mobile

Hi, it appears it's a regression. We already have a fix! Let us work a bit on testing and deploying the fix to PixRiot.
by WebSupport
Mon Jul 20, 2020 7:26 am
Forum: WordPress and WooCommerce Integration
Topic: Lightbox don't work in woocommerce 4.3.0
Replies: 6
Views: 423

Re: Lightbox don't work in woocommerce 4.3.0

Hi! Can you please share a link to the page with the issue? You may send it to support at webrotate360 dot com.
by WebSupport
Sun Jul 12, 2020 12:12 pm
Forum: PixRiot
Topic: Updating only non-graphic files for PixRiot?
Replies: 9
Views: 338

Re: Updating only non-graphic files for PixRiot?

Thank you. Please give us about a week to iron it out.
by WebSupport
Sun Jul 12, 2020 12:11 pm
Forum: WordPress and WooCommerce Integration
Topic: Produkt Varianten
Replies: 5
Views: 183

Re: Produkt Varianten

Can you please share a link to your WooCommerce product page so we could review and comment?
by WebSupport
Sat Jul 11, 2020 7:52 am
Forum: WordPress and WooCommerce Integration
Topic: Produkt Varianten
Replies: 5
Views: 183

Re: Produkt Varianten

Our WP plugin exposes 360 product viewer API (programming interface) so technically your theme developer can integrate variations with the viewer such that the a color change for example can trigger viewer's "reload" API with a different 360 view. It can get a bit involved though...
by WebSupport
Mon Jul 06, 2020 9:52 pm
Forum: WordPress and WooCommerce Integration
Topic: Produkt Varianten
Replies: 5
Views: 183

Re: Produkt Varianten

Hi there! Out-of-the-box our WooCommerce extension doesn't support variations yet. Are you asking about WooCommerce variations specifically?
by WebSupport
Sun Jul 05, 2020 3:02 pm
Forum: Setup Issues and Embedding
Topic: Sellerdeck Integration of Webrotate 360
Replies: 1
Views: 116

Re: Sellerdeck Integration of Webrotate 360

This is excellent, Jonathan! Thank you 8-)
by WebSupport
Wed Jul 01, 2020 8:27 am
Forum: Setup Issues and Embedding
Topic: Disable full screen button in trial/free version
Replies: 1
Views: 120

Re: Disable full screen button in trial/free version

Hi and thanks for your message! There're two simple ways to accomplish this: 1. Turn off the full-screen button under Interface -> Options: 2. Use the "empty" skin that doesn't show any toolbar buttons. 360-product-view-free-turn-full-screen-off.png Alternatively, you can implement your ow...
by WebSupport
Tue Jun 30, 2020 11:48 pm
Forum: WordPress and WooCommerce Integration
Topic: [SOLVED] Cannot read property 'length' of undefined
Replies: 2
Views: 200

Re: Cannot read property 'length' of undefined

Hi Yari, it looks like the issue is due to basewidth parameter in the shortcode being in % vs px that the plugin requires. For the explanation of basewidth, please see bullet 3 here: https://www.webrotate360.com/products/cms-and-e-commerce-plugins/plugin-for-wordpress-and-woocommerce.aspx?section=In...

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