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by WebSupport
Fri Jul 24, 2020 8:22 am
Forum: WordPress and WooCommerce Integration
Topic: Lightbox don't work in woocommerce 4.3.0
Replies: 6
Views: 384

Re: Lightbox don't work in woocommerce 4.3.0

Thanks for confirming! We're investigating. A quick fix is possible also:

Download attached file, unzip webrotate360.js and copy it over the file with the same name at the following location:

Code: Select all

/wp-content/plugins/webrotate-360-product-viewer/public/
by WebSupport
Wed Jul 22, 2020 10:16 pm
Forum: Setup Issues and Embedding
Topic: Change Background Color on Fullscreen
Replies: 2
Views: 186

Re: Change Background Color on Fullscreen

Hi Daniel, have you tried changing color here? 360-product-view-transparent-back.png This affects both background color of the iframe (main view) and the full-screen as well. You can then simply go to the published html and update background-color back to transparent which will not affect the full-s...
by WebSupport
Wed Jul 22, 2020 7:16 am
Forum: WordPress and WooCommerce Integration
Topic: Lightbox don't work in woocommerce 4.3.0
Replies: 6
Views: 384

Re: Lightbox don't work in woocommerce 4.3.0

As a quick test, can you please try adding a long description text on the product page as well? Does this fix it?
by WebSupport
Tue Jul 21, 2020 10:01 am
Forum: Desktop Software - SpotEditor
Topic: Hotspot size and appearance inconsistent across browsers
Replies: 1
Views: 136

Re: Hotspot size and appearance inconsistent across browsers

Please see if width and height attributes are present in your custom SVGs (open them for edit in a text editor): <?xml version="1.0" encoding="utf-8"?> <!DOCTYPE svg PUBLIC "-//W3C//DTD SVG 1.1//EN" "http://www.w3.org/Graphics/SVG/1.1/DTD/svg11.dtd"> <svg vers...
by WebSupport
Mon Jul 20, 2020 7:28 am
Forum: Setup Issues and Embedding
Topic: Click on hotspot popup not working on mobile
Replies: 2
Views: 110

Re: Click on hotspot popup not working on mobile

Hi, it appears it's a regression. We already have a fix! Let us work a bit on testing and deploying the fix to PixRiot.
by WebSupport
Mon Jul 20, 2020 7:26 am
Forum: WordPress and WooCommerce Integration
Topic: Lightbox don't work in woocommerce 4.3.0
Replies: 6
Views: 384

Re: Lightbox don't work in woocommerce 4.3.0

Hi! Can you please share a link to the page with the issue? You may send it to support at webrotate360 dot com.
by WebSupport
Sun Jul 12, 2020 12:12 pm
Forum: PixRiot
Topic: Updating only non-graphic files for PixRiot?
Replies: 9
Views: 263

Re: Updating only non-graphic files for PixRiot?

Thank you. Please give us about a week to iron it out.
by WebSupport
Sun Jul 12, 2020 12:11 pm
Forum: WordPress and WooCommerce Integration
Topic: Produkt Varianten
Replies: 5
Views: 146

Re: Produkt Varianten

Can you please share a link to your WooCommerce product page so we could review and comment?
by WebSupport
Sat Jul 11, 2020 7:52 am
Forum: WordPress and WooCommerce Integration
Topic: Produkt Varianten
Replies: 5
Views: 146

Re: Produkt Varianten

Our WP plugin exposes 360 product viewer API (programming interface) so technically your theme developer can integrate variations with the viewer such that the a color change for example can trigger viewer's "reload" API with a different 360 view. It can get a bit involved though...
by WebSupport
Mon Jul 06, 2020 9:52 pm
Forum: WordPress and WooCommerce Integration
Topic: Produkt Varianten
Replies: 5
Views: 146

Re: Produkt Varianten

Hi there! Out-of-the-box our WooCommerce extension doesn't support variations yet. Are you asking about WooCommerce variations specifically?

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