WebRotate 360 Support Forum

Hi, hmm... can you please share a link to your 360 product view? You can send it to support at webrotate360 dot com.

I see... do you mind sharing a link to your product page?

Hi! Are you looking to launch the 360 product view as a popup?

Hi! Thanks for using our forum for these questions

Please see attached screenshot. This checkbox controls the initial image and row (for multi-row 360 product views):

We're working with a professional 3D Max designer to record a quick video on how exporting standalone 360 product images for webrotate works in 3D Max. Will post a link here asap.

Hi! Yes... our documentation is lacking when it comes to full 3d "multi-row" setup. It's best to start with this example set of rendered 360 images consisting of 7 rows by 36 images: https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Resources/SampleImages3D.zip And then wh...

Hi, apologies for the late reply!

Please send us a link to your product page to support at webrotate360 dot com and we will review and comment.

Quick update! We plan to release our new SpotEditor for Mac as part of the upcoming v3.6.4 release in January. It's not the full rewrite that we're still working on for both Windows and Mac, but it's dramatically improved... No more mono, XQuartz / X11 dependencies, simple one-click secure installat...

Hi! We tested the image and it worked fine for us with transparency. Can you please double check that No Fill is set for the hotspot image as per the following screenshot?

Hi! hmm.. can you please share your graphic as it's unusual that it wouldn't work if the background is indeed transparent? You may send it to support at webrotate360 dot com or attach here.