WebRotate 360 Support Forum

There seems to be an issue with a third-party plugin / theme that does your JavaScript script minification (the one in the footer).

Please disable the JavaScript minifaction or possibly exclude webrotate script (imagerotator.js) from your script minification and I believe it will work then.

If you scroll fast enough on page load to where the 360 product view is on mobile, you will see that it's loading fine, shows the first (pre-loader) image, the hotspots and sometimes even starts spinning until all of a sudden, the images disappear.. It's pretty clear I think that one of the third-pa...

I was referring to something like this which I can't seem to find on that page: <!-- Global site tag (gtag.js) - Google Analytics --> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-XXXXXXX-X"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){d...

It can work either via a GA tag through the tag manager or a separate GA script.

Hi, thanks for the email with the link! It doesn't appear that you have configured Google Analytics on the page with the 360 product view. It looks like you have implemented Google Tag Manager via a third-party plugin gtm4wp but it seems like it's not setup to use the GA analytics tag. It's likely e...

So far we have been asking our users to create a separate 360 for translations, in the next major release we're adding view profiles that will allow that among other things.

Please see the first answer in this article, i.e renaming .html to .aspx.

https://social.technet.microsoft.com/Fo ... intgeneral

Does this help?

Hi Steve, do you know which page speed optimization plugin is chaining the footer scripts on the page? It looks a bit odd and likely is a culprit. Not 100% sure but it's worth a try to disable the plugin and retest. $LAB.script("https://c0.wp.com/c/5.5.3/wp-includes/js/jquery/jquery.js").w...

WebRotate 360 Product Viewer App v2.0.0 for Shopify Released [+] Added Popup mode so that a 360 product view can be launched as a full-browser window popup (PRO only). [+] Updated to use the latest core 360 product viewer features and fixes (100+ of improvements since the last app release). [+] Int...

Thank you for the kind words! These are all valid points.. Please share a link to your work so far via support at webrotate360 dot com. We may suggest something to alleviate some of the concerns with the load times.