Search found 1002 matches

Go to advanced search

by WebSupport
Tue Feb 04, 2020 9:35 am
Forum: Setup Issues and Embedding
Topic: Hotspot Actions not working
Replies: 7
Views: 37

Re: Hotspot Actions not working

Hi, hmm... can you please share a link to your 360 product view? You can send it to support at webrotate360 dot com.
by WebSupport
Mon Feb 03, 2020 11:34 am
Forum: Magento Integration
Topic: Magento 1 - ad hoc implementation
Replies: 7
Views: 83

Re: Magento 1 - ad hoc implementation

I see... do you mind sharing a link to your product page?
by WebSupport
Fri Jan 31, 2020 2:56 pm
Forum: Magento Integration
Topic: Magento 1 - ad hoc implementation
Replies: 7
Views: 83

Re: Magento 1 - ad hoc implementation

Hi! Are you looking to launch the 360 product view as a popup?
by WebSupport
Thu Jan 30, 2020 3:11 pm
Forum: Desktop Software - SpotEditor
Topic: Select initial image.
Replies: 1
Views: 15

Re: Select initial image.

Hi! Thanks for using our forum for these questions :)

Please see attached screenshot. This checkbox controls the initial image and row (for multi-row 360 product views):

initial-image.jpg
by WebSupport
Thu Jan 30, 2020 7:43 am
Forum: Desktop Software - SpotEditor
Topic: Full 3D tutorial
Replies: 3
Views: 63

Re: Full 3D tutorial

We're working with a professional 3D Max designer to record a quick video on how exporting standalone 360 product images for webrotate works in 3D Max. Will post a link here asap.
by WebSupport
Mon Jan 27, 2020 11:57 am
Forum: Desktop Software - SpotEditor
Topic: Full 3D tutorial
Replies: 3
Views: 63

Re: Full 3D tutorial

Hi! Yes... our documentation is lacking when it comes to full 3d "multi-row" setup. It's best to start with this example set of rendered 360 images consisting of 7 rows by 36 images: https://webrotate360.s3.amazonaws.com/sites/webrotate360/downloads/Resources/SampleImages3D.zip And then wh...
by WebSupport
Sun Jan 12, 2020 10:35 am
Forum: WordPress and WooCommerce Integration
Topic: default product gallery issue
Replies: 2
Views: 52

Re: default product gallery issue

Hi, apologies for the late reply!

Please send us a link to your product page to support at webrotate360 dot com and we will review and comment.
by WebSupport
Thu Jan 09, 2020 2:12 pm
Forum: Desktop Software - SpotEditor
Topic: Catalina Support
Replies: 10
Views: 280

Re: Catalina Support

Quick update! We plan to release our new SpotEditor for Mac as part of the upcoming v3.6.4 release in January. It's not the full rewrite that we're still working on for both Windows and Mac, but it's dramatically improved... No more mono, XQuartz / X11 dependencies, simple one-click secure installat...
by WebSupport
Mon Dec 23, 2019 12:18 am
Forum: Viewer Development and Customizations
Topic: Transparent Hotspot Background
Replies: 4
Views: 71

Re: Transparent Hotspot Background

Hi! We tested the image and it worked fine for us with transparency. Can you please double check that No Fill is set for the hotspot image as per the following screenshot?

360-product-view-hotspot-opacity.png
by WebSupport
Thu Dec 19, 2019 10:37 pm
Forum: Viewer Development and Customizations
Topic: Transparent Hotspot Background
Replies: 4
Views: 71

Re: Transparent Hotspot Background

Hi! hmm.. can you please share your graphic as it's unusual that it wouldn't work if the background is indeed transparent? You may send it to support at webrotate360 dot com or attach here.

Go to advanced search

cron