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by WebSupport
Thu Jun 17, 2021 4:25 pm
Forum: Desktop Software - SpotEditor
Topic: Label Action: Play to selected label
Replies: 2
Views: 9

Re: Label Action: Play to selected label

Hi! Yes, until recently the only option for the "play to label" animation was to animate via the "shortest" path. I.e by default it calculates the fastest route to the label and animates accordingly. Recently we added more granular control which should help with your issue. Pleas...
by WebSupport
Mon Jun 14, 2021 11:30 pm
Forum: Desktop Software - SpotEditor
Topic: "Unhandled Exception" Error in Spoteditor (Opacity)
Replies: 2
Views: 12

Re: "Unhandled Exception" Error in Spoteditor (Opacity)

Thanks again for the report! As per our livechat follow up, the issue has been resolved in v3.6.5 beta (since build 114): https://www.webrotate360.com/products/webrotate-360-product-viewer/version-history.aspx PS: it's specific to German Windows or any other multi-lingual Windows where decimal separ...
by WebSupport
Mon May 17, 2021 7:32 am
Forum: Setup Issues and Embedding
Topic: RangeError: Invalid array length and other problems
Replies: 3
Views: 62

Re: RangeError: Invalid array length and other problems

Yes, you may need to re-upload and may be try to upload to a different folder first.
by WebSupport
Fri May 14, 2021 3:43 pm
Forum: Setup Issues and Embedding
Topic: RangeError: Invalid array length and other problems
Replies: 3
Views: 62

Re: RangeError: Invalid array length and other problems

Hi there and thanks for contacting us here :) The issue is due to missing files (scripts) in your last example: <link type="text/css" rel="stylesheet" href="imagerotator/html/css/basic.css"/> <script type="text/javascript" src="imagerotator/html/js/jquery...
by WebSupport
Thu Apr 15, 2021 10:13 pm
Forum: Setup Issues and Embedding
Topic: Hotspots and lightbox
Replies: 2
Views: 193

Re: Hotspots and lightbox

Hi, yes, it's a kind of a bug in that we should have disabled the entry under Text Content tab in the "lightbox" mode in v3.6.4 as it's not supported there. But! :mrgreen: In the latest v3.6.5 beta, this has been drastically reworked, and so when there's no image under the Image Content ta...
by WebSupport
Tue Mar 30, 2021 1:41 pm
Forum: Prestashop Integration
Topic: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0
Replies: 5
Views: 201

Re: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0

Please remove root path and just enter this in the config url:

/presta/NewProject1/NewProject1.xml
by WebSupport
Tue Mar 30, 2021 10:53 am
Forum: Prestashop Integration
Topic: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0
Replies: 5
Views: 201

Re: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0

Hi there!

Please change placeholder field in the plugin settings to this (as there's another .product-cover element on this page which is hidden - something related to comments section I think):

Code: Select all

 .product-container .product-cover


Does this help?
by WebSupport
Mon Mar 29, 2021 10:42 pm
Forum: Magento Integration
Topic: Embedded 360 Not Working
Replies: 4
Views: 240

Re: Embedded 360 Not Working

We have a fix for this in the viewer code (removed using global JQuery.fn space in hotspots).

Please confirm that you need it still?
by WebSupport
Tue Mar 23, 2021 9:18 pm
Forum: Setup Issues and Embedding
Topic: Webp image format
Replies: 2
Views: 158

Re: Webp image format

Hi, thanks for this message. Yes, indeed we were and still waiting for Safari :mrgreen: reason we're still waiting is because the webp support in Safari is only available in Bug Sur when it comes to desktop browsers which means that if we add webp support we would still have to duplicate the images ...
by WebSupport
Thu Mar 18, 2021 9:14 am
Forum: Magento Integration
Topic: Embedded 360 Not Working
Replies: 4
Views: 240

Re: Embedded 360 Not Working

Something overwrites jQuery name space still I think after that first jQuery is loaded. Can't say what unfortunately.. I have a feeling though it would work if your custom integration was not requiring jquery & imagerotator right away so it's rather done past that time when the namespace has bee...

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