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by WebSupport
Tue Mar 30, 2021 1:41 pm
Forum: Prestashop Integration
Topic: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0
Replies: 5
Views: 57

Re: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0

Please remove root path and just enter this in the config url:

/presta/NewProject1/NewProject1.xml
by WebSupport
Tue Mar 30, 2021 10:53 am
Forum: Prestashop Integration
Topic: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0
Replies: 5
Views: 57

Re: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0

Hi there!

Please change placeholder field in the plugin settings to this (as there's another .product-cover element on this page which is hidden - something related to comments section I think):

Code: Select all

 .product-container .product-cover


Does this help?
by WebSupport
Mon Mar 29, 2021 10:42 pm
Forum: Magento Integration
Topic: Embedded 360 Not Working
Replies: 4
Views: 88

Re: Embedded 360 Not Working

We have a fix for this in the viewer code (removed using global JQuery.fn space in hotspots).

Please confirm that you need it still?
by WebSupport
Tue Mar 23, 2021 9:18 pm
Forum: Setup Issues and Embedding
Topic: Webp image format
Replies: 1
Views: 54

Re: Webp image format

Hi, thanks for this message. Yes, indeed we were and still waiting for Safari :mrgreen: reason we're still waiting is because the webp support in Safari is only available in Bug Sur when it comes to desktop browsers which means that if we add webp support we would still have to duplicate the images ...
by WebSupport
Thu Mar 18, 2021 9:14 am
Forum: Magento Integration
Topic: Embedded 360 Not Working
Replies: 4
Views: 88

Re: Embedded 360 Not Working

Something overwrites jQuery name space still I think after that first jQuery is loaded. Can't say what unfortunately.. I have a feeling though it would work if your custom integration was not requiring jquery & imagerotator right away so it's rather done past that time when the namespace has bee...
by WebSupport
Tue Mar 16, 2021 8:55 am
Forum: Bug Reports
Topic: Color on "text content"-"hotspot properties" are not saved
Replies: 2
Views: 53

Re: Color on "text content"-"hotspot properties" are not saved

Thanks for the feedback Andrea and for the extra feedback on our livechat. We're investigating...
by WebSupport
Tue Mar 16, 2021 8:51 am
Forum: Magento Integration
Topic: Embedded 360 Not Working
Replies: 4
Views: 88

Re: Embedded 360 Not Working

Hi, thanks for the details. The issue is due to the duplicate jQuery script loading after our imagerotator script as per attached screenshot. It overrides some of global jQuery space we're using with hotspots. Please remove the second jQuery and it will always work. Alternatively you may remove the ...
by WebSupport
Mon Feb 22, 2021 4:44 pm
Forum: WordPress and WooCommerce Integration
Topic: Continuous jQuerry errors with woocommerce integration
Replies: 2
Views: 208

Re: Continuous jQuerry errors with woocommerce integration

Hi, this one was fun to troubleshoot! So the issue is caused by a rogue plugin so to speak :) as it breaks native JavaScript functionality and specifically it overrides the native javascript Date.now() function that returns a numeric time-stamp and makes it return a full date string (e.g Mon Feb 22 ...
by WebSupport
Sun Feb 21, 2021 3:47 pm
Forum: Viewer Development and Customizations
Topic: Hotspot JavaScript Action How To
Replies: 4
Views: 268

Re: Hotspot JavaScript Action How To

Hi there and thanks for the update! 8-) There's another way to do it and it's via hotspot APIs which are more advanced and have various other options. You can see them in action if you download this archive and see the api template in the root: https://webrotate360.s3.amazonaws.com/sites/webrotate36...
by WebSupport
Tue Feb 16, 2021 8:33 am
Forum: Viewer Development and Customizations
Topic: Hotspot links don't work on iOS
Replies: 6
Views: 1002

Re: Hotspot links don't work on iOS

Hi! Please install v3.6.5 beta which has this addressed everywhere. If you are using free version you may download it here:

https://www.webrotate360.com/products/w ... aspx#other

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