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by WebSupport
Fri May 14, 2021 3:43 pm
Forum: Setup Issues and Embedding
Topic: RangeError: Invalid array length and other problems
Replies: 1
Views: 12

Re: RangeError: Invalid array length and other problems

Hi there and thanks for contacting us here :) The issue is due to missing files (scripts) in your last example: <link type="text/css" rel="stylesheet" href="imagerotator/html/css/basic.css"/> <script type="text/javascript" src="imagerotator/html/js/jquery...
by WebSupport
Thu Apr 15, 2021 10:13 pm
Forum: Setup Issues and Embedding
Topic: Hotspots and lightbox
Replies: 2
Views: 108

Re: Hotspots and lightbox

Hi, yes, it's a kind of a bug in that we should have disabled the entry under Text Content tab in the "lightbox" mode in v3.6.4 as it's not supported there. But! :mrgreen: In the latest v3.6.5 beta, this has been drastically reworked, and so when there's no image under the Image Content ta...
by WebSupport
Tue Mar 30, 2021 1:41 pm
Forum: Prestashop Integration
Topic: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0
Replies: 5
Views: 144

Re: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0

Please remove root path and just enter this in the config url:

/presta/NewProject1/NewProject1.xml
by WebSupport
Tue Mar 30, 2021 10:53 am
Forum: Prestashop Integration
Topic: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0
Replies: 5
Views: 144

Re: Problem New prestashop_1.7.7.2 and webrotate360_prestashop_module_v2_6_0

Hi there!

Please change placeholder field in the plugin settings to this (as there's another .product-cover element on this page which is hidden - something related to comments section I think):

Code: Select all

 .product-container .product-cover


Does this help?
by WebSupport
Mon Mar 29, 2021 10:42 pm
Forum: Magento Integration
Topic: Embedded 360 Not Working
Replies: 4
Views: 209

Re: Embedded 360 Not Working

We have a fix for this in the viewer code (removed using global JQuery.fn space in hotspots).

Please confirm that you need it still?
by WebSupport
Tue Mar 23, 2021 9:18 pm
Forum: Setup Issues and Embedding
Topic: Webp image format
Replies: 2
Views: 134

Re: Webp image format

Hi, thanks for this message. Yes, indeed we were and still waiting for Safari :mrgreen: reason we're still waiting is because the webp support in Safari is only available in Bug Sur when it comes to desktop browsers which means that if we add webp support we would still have to duplicate the images ...
by WebSupport
Thu Mar 18, 2021 9:14 am
Forum: Magento Integration
Topic: Embedded 360 Not Working
Replies: 4
Views: 209

Re: Embedded 360 Not Working

Something overwrites jQuery name space still I think after that first jQuery is loaded. Can't say what unfortunately.. I have a feeling though it would work if your custom integration was not requiring jquery & imagerotator right away so it's rather done past that time when the namespace has bee...
by WebSupport
Tue Mar 16, 2021 8:55 am
Forum: Bug Reports
Topic: Color on "text content"-"hotspot properties" are not saved
Replies: 2
Views: 108

Re: Color on "text content"-"hotspot properties" are not saved

Thanks for the feedback Andrea and for the extra feedback on our livechat. We're investigating...
by WebSupport
Tue Mar 16, 2021 8:51 am
Forum: Magento Integration
Topic: Embedded 360 Not Working
Replies: 4
Views: 209

Re: Embedded 360 Not Working

Hi, thanks for the details. The issue is due to the duplicate jQuery script loading after our imagerotator script as per attached screenshot. It overrides some of global jQuery space we're using with hotspots. Please remove the second jQuery and it will always work. Alternatively you may remove the ...
by WebSupport
Mon Feb 22, 2021 4:44 pm
Forum: WordPress and WooCommerce Integration
Topic: Continuous jQuerry errors with woocommerce integration
Replies: 2
Views: 266

Re: Continuous jQuerry errors with woocommerce integration

Hi, this one was fun to troubleshoot! So the issue is caused by a rogue plugin so to speak :) as it breaks native JavaScript functionality and specifically it overrides the native javascript Date.now() function that returns a numeric time-stamp and makes it return a full date string (e.g Mon Feb 22 ...

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