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by WebSupport
Wed Jul 21, 2021 7:07 am
Forum: Setup Issues and Embedding
Topic: Delete or cancel the rotator before it's fully loaded
Replies: 7
Views: 52

Re: Delete or cancel the rotator before it's fully loaded

Yes, a single .lic is used for multiple views. You can email your license.lic to support at webrotate360 dot com and we will check it out.
by WebSupport
Mon Jul 19, 2021 7:06 pm
Forum: Setup Issues and Embedding
Topic: Delete or cancel the rotator before it's fully loaded
Replies: 7
Views: 52

Re: Delete or cancel the rotator before it's fully loaded

Hmm... are you using the free version of the viewer (which doesn't allow more than a single instance of the viewer on a page as per this summary ) as this is the only reason it would fail loading the second instance and can be the reason for the other issues you are having, i.e instantiating multipl...
by WebSupport
Fri Jul 16, 2021 7:12 pm
Forum: Setup Issues and Embedding
Topic: Delete or cancel the rotator before it's fully loaded
Replies: 7
Views: 52

Re: Delete or cancel the rotator before it's fully loaded

Hmmm... sorry! we indeed don't test or design it for deletion or reloading before it loaded at least once. Another solution could be to have two div containers , where one is absolutely positioned on top of another with visibility hidden. Then if somebody tries to load another view before the first ...
by WebSupport
Wed Jul 14, 2021 3:32 pm
Forum: Setup Issues and Embedding
Topic: Delete or cancel the rotator before it's fully loaded
Replies: 7
Views: 52

Re: Delete or cancel the rotator before it's fully loaded

Hi Paula, you can simply remove the HTML element with a 360 product view in progress from DOM (i.e delete viewer's html element instead), if user can't wait for it to finish loading. It's not the cleanest, but will work I think. Also, the viewer has api.reload function that allows loading other view...
by WebSupport
Wed Jun 30, 2021 8:52 am
Forum: Bug Reports
Topic: Can't see the 3d files in browser
Replies: 1
Views: 39

Re: Can't see the 3d files in browser

Hi Eko360 and thanks for contacting us here! Please see this link for explanation and available options:

https://www.webrotate360.com/blog/2019/ ... drive.aspx
by WebSupport
Sun Jun 27, 2021 8:31 am
Forum: Setup Issues and Embedding
Topic: Responsive image content in hotspot popups
Replies: 2
Views: 44

Re: Responsive image content in hotspot popups

If using PixRiot, change Integration channel in WebRotate settings to v3.6.5 beta:

2021-06-27_9-29-56.jpg
by WebSupport
Sun Jun 27, 2021 8:28 am
Forum: Setup Issues and Embedding
Topic: Responsive image content in hotspot popups
Replies: 2
Views: 44

Re: Responsive image content in hotspot popups

Hi there! Specifically with iframes when using "mobile full-page" template, hotspot popup images now scale based on the viewer Width that you specify on the Interface tab in SpotEditor. So in your SpotEditor project under Interface tab, set the Width parameter to the desired width of the v...
by WebSupport
Wed Jun 23, 2021 10:16 am
Forum: Magento Integration
Topic: Announcements
Replies: 9
Views: 3809

Re: Announcements

WebRotate 360 Product Viewer Standard Integration v1.3.5 for Magento 2.x Released [+] Updated to support latest changes in the native product gallery in Magento 2.4.2. [!] Fixed configurable products in Magento 2.4.2. [!] Fixed a focus issue in the gallery when a 360 product view is clicked before ...
by WebSupport
Wed Jun 23, 2021 9:10 am
Forum: Desktop Software - SpotEditor
Topic: Announcements
Replies: 10
Views: 3686

Re: Announcements

WebRotate 360 Product Viewer 3.6.5 build 507 Additions and fixes: [+] Added built-in web server in SpotEditor for local previews (local browser config is no longer needed). [+] Introduced video, thirty-party content (iFrames) and scrollable content in lightbox popups with granular sizing. [+] Added...
by WebSupport
Fri Jun 18, 2021 8:58 am
Forum: Desktop Software - SpotEditor
Topic: Label Action: Play to selected label
Replies: 4
Views: 54

Re: Label Action: Play to selected label

Oh... we can send you updated WordPress plugin with this feature on Monday-Tuesday. Alternatively, you can copy the contents of the imagerotator folder that you can find in your published SpotEditor output (using the new update) over the contents of the same folder located in the webrotate plugin fo...

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