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by WebSupport
Mon Aug 19, 2019 4:30 pm
Forum: Squarespace‎ Integration
Topic: Squarespace Google Analytics Integration
Replies: 3
Views: 4

Re: Squarespace Google Analytics Integration

Please send a link to the page to support at webrotate360.com
by WebSupport
Mon Aug 19, 2019 12:57 pm
Forum: Squarespace‎ Integration
Topic: Squarespace Google Analytics Integration
Replies: 3
Views: 4

Re: Squarespace Google Analytics Integration

Hi Mickey, Please add "events: true and "name": "your-name" properties to your webrotate snippet on the Squarespace page. There's an example on this page closer to the bottom: https://www.webrotate360.com/blog/2015/webrotate-360-product-viewer-integration-with-squarespace.as...
by WebSupport
Fri Jul 26, 2019 4:11 pm
Forum: Desktop Software - SpotEditor
Topic: Use a backgroung
Replies: 1
Views: 37

Re: Use a backgroung

Hi Techlovers! Currently the best option we have to accomplish something similar with GIFs is to use the watermark feature which is accessible under Images->Canvas tab in SpotEditor. There you can import your custom background via "Add new image watermark" which is overlaid on top of the 3...
by WebSupport
Fri Jul 26, 2019 8:04 am
Forum: Squarespace‎ Integration
Topic: Issue with Squarespace code block
Replies: 1
Views: 38

Re: Issue with Squarespace code block

Hi Mickey, apologies for the late reply. Is the test page still working as it currently says "We couldn't find the page you were looking for. This is either because..."

Let us know if we can still help! :)
by WebSupport
Wed Jul 24, 2019 3:08 pm
Forum: Joomla Integration
Topic: Hotspot problem
Replies: 2
Views: 32

Re: Hotspot problem

Hi, thanks for your message! There's likely some script in the Gridbox theme that is interfering with the calculation of the dimensions of the hotspot SVG image (the blue circle). If you have our PRO license, we can investigate further (as it can take some time...), otherwise, please assign some cus...
by WebSupport
Tue Jul 02, 2019 12:06 pm
Forum: Setup Issues and Embedding
Topic: Not Working on Product Page
Replies: 1
Views: 89

Re: Not Working on Product Page

Hi, please share a link to your product page or email it to us directly via support at webrotate360.com
by WebSupport
Thu Jun 27, 2019 6:50 am
Forum: Bug Reports
Topic: Play Button Dissapears in Certain Resolutions
Replies: 2
Views: 41

Re: Play Button Dissapears in Certain Resolutions

Hi there and thanks for your message! The 360 product viewer in your link is about 4-5 years old (v3.5.0; see version history ) which we don't presently support. Please update to the latest version of the webrotate software and re-publish and re-test. PS: in our quick test we didn't see any viewer t...
by WebSupport
Thu Jun 20, 2019 1:46 pm
Forum: WordPress and WooCommerce Integration
Topic: Embedded 360 Not Working
Replies: 3
Views: 160

Re: Embedded 360 Not Working

Hi Tadej, please see our reply to your email.
by WebSupport
Wed Jun 12, 2019 4:06 pm
Forum: WordPress and WooCommerce Integration
Topic: Full Size Popup
Replies: 7
Views: 988

Re: Full Size Popup

by WebSupport
Tue Jun 04, 2019 12:35 pm
Forum: WordPress and WooCommerce Integration
Topic: Stuck Loading at 99%
Replies: 16
Views: 388

Re: Stuck Loading at 99%

Thanks for the link! Do you think you can remove the duplicate jquery script on line 405 in the footer of the page?

<script type="text/javascript" src="https://.../wp-content/themes/..../js/jquery.js"></script>

It would fix the issue right away.

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