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by WebSupport
Mon Nov 04, 2019 1:50 pm
Forum: Desktop Software - SpotEditor
Topic: Catalina Support
Replies: 3
Views: 75

Re: Catalina Support

Hopefully within a month we will have some sort of a workaround.. sorry about this! Until then, Parallels Desktop or similar software would be the only option on Catalina.
by WebSupport
Mon Nov 04, 2019 6:59 am
Forum: WordPress and WooCommerce Integration
Topic: Stuck Loading at 99%
Replies: 20
Views: 512

Re: Stuck Loading at 99%

Thanks for the screenshots. It looks like you are using some kind of page builder plugin which I'm not sure we support out-of-the-box. Please try the same shortcode in your screenshot on a regular WP page or post. If it doesn't work there, please open browser console (Ctrl + Shift + i on Windows) to...
by WebSupport
Sat Nov 02, 2019 9:36 am
Forum: WordPress and WooCommerce Integration
Topic: Stuck Loading at 99%
Replies: 20
Views: 512

Re: Stuck Loading at 99%

Hi! Can you please share a link to the page with the issue?
by WebSupport
Thu Oct 17, 2019 7:23 am
Forum: Desktop Software - SpotEditor
Topic: Catalina Support
Replies: 3
Views: 75

Re: Catalina Support

Hi! Yes, indeed... so far all reports and internal testing suggest that SpotEditor won't run on Catalina unfortunately. We're investigating :ugeek:
by WebSupport
Sat Oct 12, 2019 10:14 pm
Forum: Setup Issues and Embedding
Topic: Dynamic configuration change file - xml
Replies: 3
Views: 183

Re: Dynamic configuration change file - xml

Our core viewer product doesn't include a sever component (although we recently launched a hosting platform for webrotate 360 product views - PixRiot ). Surprisingly, we also recently added a new API callback that gives you access to all xml config settings in JavaScript after xml is loaded by the v...
by WebSupport
Fri Oct 11, 2019 1:05 pm
Forum: OpenCart Integration
Topic: Add into thumbnails class
Replies: 5
Views: 53

Re: Add into thumbnails class

:) Integrating into a custom theme gallery is usually quite involved. We can try if you order our installation service:

https://www.webrotate360.com/services/product-installation.aspx
by WebSupport
Thu Oct 10, 2019 2:03 pm
Forum: OpenCart Integration
Topic: Add into thumbnails class
Replies: 5
Views: 53

Re: Add into thumbnails class

You can try entering the following the Placeholder field in the webrotate module settings in your admin:

Code: Select all

#product .thumbnails


This will likely replace the product gallery with the 360 view.
by WebSupport
Tue Oct 08, 2019 2:18 pm
Forum: OpenCart Integration
Topic: not able to view the sample image
Replies: 10
Views: 1324

Re: not able to view the sample image

Thank for the update! We sent you a quick email for the other issue you have reported via support.
by WebSupport
Mon Oct 07, 2019 6:49 am
Forum: OpenCart Integration
Topic: Add into thumbnails class
Replies: 5
Views: 53

Re: Add into thumbnails class

Hi there!

Can you please share a link to your product page so we can review and comment?
by WebSupport
Wed Sep 18, 2019 6:40 am
Forum: Viewer Development and Customizations
Topic: Mobile page scroll problem
Replies: 6
Views: 91

Re: Mobile page scroll problem

Please just create an empty file with the same name (license.lic) at the URL where it gives you 404 or replace licenseFileURL: 'license.lic' that you have removed with licenseCode: 'free' :ugeek:

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