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by WebSupport
Thu Nov 12, 2020 10:10 am
Forum: WordPress and WooCommerce Integration
Topic: Not loading main image on mobile
Replies: 4
Views: 49

Re: Not loading main image on mobile

It looks like you haven't replaced display: none; with display:block !important in your CSS overrides. Please make the update and I think it will work. PS: we just debugged our test iPhone through desktop Safari and can see that something on this page is removing our inline display style from the 36...
by WebSupport
Wed Nov 11, 2020 2:59 pm
Forum: WordPress and WooCommerce Integration
Topic: Embedded 360 Not Working
Replies: 9
Views: 1377

Re: Embedded 360 Not Working

There seems to be an issue with a third-party plugin / theme that does your JavaScript script minification (the one in the footer).

Please disable the JavaScript minifaction or possibly exclude webrotate script (imagerotator.js) from your script minification and I believe it will work then.
by WebSupport
Wed Nov 11, 2020 2:53 pm
Forum: WordPress and WooCommerce Integration
Topic: Not loading main image on mobile
Replies: 4
Views: 49

Re: Not loading main image on mobile

If you scroll fast enough on page load to where the 360 product view is on mobile, you will see that it's loading fine, shows the first (pre-loader) image, the hotspots and sometimes even starts spinning until all of a sudden, the images disappear.. It's pretty clear I think that one of the third-pa...
by WebSupport
Tue Nov 10, 2020 12:04 pm
Forum: WordPress and WooCommerce Integration
Topic: Google Analytics Integration
Replies: 5
Views: 43

Re: Google Analytics Integration

I was referring to something like this which I can't seem to find on that page: <!-- Global site tag (gtag.js) - Google Analytics --> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-XXXXXXX-X"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){d...
by WebSupport
Tue Nov 10, 2020 11:51 am
Forum: WordPress and WooCommerce Integration
Topic: Google Analytics Integration
Replies: 5
Views: 43

Re: Google Analytics Integration

It can work either via a GA tag through the tag manager or a separate GA script.
by WebSupport
Mon Nov 09, 2020 4:19 pm
Forum: WordPress and WooCommerce Integration
Topic: Google Analytics Integration
Replies: 5
Views: 43

Re: Google Analytics Integration

Hi, thanks for the email with the link! It doesn't appear that you have configured Google Analytics on the page with the 360 product view. It looks like you have implemented Google Tag Manager via a third-party plugin gtm4wp but it seems like it's not setup to use the GA analytics tag. It's likely e...
by WebSupport
Mon Nov 09, 2020 4:04 pm
Forum: PixRiot
Topic: Second Language Support?
Replies: 1
Views: 23

Re: Second Language Support?

So far we have been asking our users to create a separate 360 for translations, in the next major release we're adding view profiles that will allow that among other things.
by WebSupport
Fri Nov 06, 2020 10:45 am
Forum: Setup Issues and Embedding
Topic: Can't see my iFrame in SharePoint
Replies: 2
Views: 69

Re: Can't see my iFrame in SharePoint

Please see the first answer in this article, i.e renaming .html to .aspx.

https://social.technet.microsoft.com/Fo ... intgeneral

Does this help?
by WebSupport
Tue Nov 03, 2020 11:41 am
Forum: WordPress and WooCommerce Integration
Topic: WordPress Embed - Loads Intermittently
Replies: 2
Views: 32

Re: WordPress Embed - Loads Intermittently

Hi Steve, do you know which page speed optimization plugin is chaining the footer scripts on the page? It looks a bit odd and likely is a culprit. Not 100% sure but it's worth a try to disable the plugin and retest. $LAB.script("https://c0.wp.com/c/5.5.3/wp-includes/js/jquery/jquery.js").w...
by WebSupport
Mon Oct 26, 2020 9:55 am
Forum: Shopify App
Topic: Announcements
Replies: 1
Views: 3370

Re: Announcements

WebRotate 360 Product Viewer App v2.0.0 for Shopify Released [+] Added Popup mode so that a 360 product view can be launched as a full-browser window popup (PRO only). [+] Updated to use the latest core 360 product viewer features and fixes (100+ of improvements since the last app release). [+] Int...

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