WebRotate 360 Support Forum

Hi, apologies for the late reply!

Please send us a link to your product page to support at webrotate360 dot com and we will review and comment.

Quick update! We plan to release our new SpotEditor for Mac as part of the upcoming v3.6.4 release in January. It's not the full rewrite that we're still working on for both Windows and Mac, but it's dramatically improved... No more mono, XQuartz / X11 dependencies, simple one-click secure installat...

Hi! We tested the image and it worked fine for us with transparency. Can you please double check that No Fill is set for the hotspot image as per the following screenshot?

Hi! hmm.. can you please share your graphic as it's unusual that it wouldn't work if the background is indeed transparent? You may send it to support at webrotate360 dot com or attach here.

Understood. The root of the problem is this issue with mono (a third-party module we're using) that can't yet support the new Catalina 64bit only restriction for certain functionality that we rely on. We're attempting to compile mono ourselves and fix the issue on our end which is quite tricky. Stay...

Hi there! What Magento 2.x version are you using?

This is a very common error when uploading larger plugins in WordPress and it has to do with your hosting provider limiting max size of files that can be uploaded to your hosting by default. Our plugin is relatively small (~5MB) so you would need to set the setting to 6 MB or more. Please see a deta...

Hi and thanks for getting PRO :) You actually have to upload the entire .zip file that you can download in the following link (i.e not just webrotate360.php as suggested by the error you were getting): https://www.webrotate360.com/products/cms-and-e-commerce-plugins/plugin-for-wordpress-and-woocomme...

Hi Lars, we have replied to your email.

Please reply with a link to a page with the issue and we would be able to resolve it quickly.

We don't have server APIs but you can work with your server team to make sure the images are renamed to match your "template" viewer xml file and store uploaded images in a certain folder on your server so you can then use our JavaScript API to load the xml and the images they uploaded as ...