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by WebSupport
Wed Sep 11, 2019 2:29 pm
Forum: Desktop Software - SpotEditor
Topic: Announcements
Replies: 8
Views: 2132

Re: Announcements

WebRotate 360 Product Viewer 3.6.4 build 63 (beta) Additions and fixes: [+] Added support for uploading to PixRiot, our new optimized 360 product image hosting solution. [+] Added validation of project name and 360 product image files for compatibility with PixRiot . [+] Added automatic thumbnail g...
by WebSupport
Tue Sep 10, 2019 9:17 am
Forum: Viewer Development and Customizations
Topic: Responsive Hotspots and Pop-ups
Replies: 1
Views: 22

Re: Responsive Hotspots and Pop-ups

Sure, please share the link via our email: support at webrotate360 dot com. PS: in general, when using custom CSS for the hotspots, it should be possible to control the popup dimensions using media queries, e.g: @media (min-width: 380px){ .position_rollover { max-width: 550px; min-width: 380px; widt...
by WebSupport
Mon Sep 09, 2019 6:59 am
Forum: Desktop Software - SpotEditor
Topic: Can you specify a hotspot path?
Replies: 1
Views: 19

Re: Can you specify a hotspot path?

Hi! Yes, essentially you have to spin through the images in SpotEditor (via mouse wheel, toolbar or arrow keys) and set the position of a selected hotspot (selected on the right under the list of hotspots) on each required image by clicking with your left mouse key. You don't have to copy a hotspot....
by WebSupport
Thu Sep 05, 2019 9:19 am
Forum: WordPress and WooCommerce Integration
Topic: failed to activate the plugin
Replies: 1
Views: 27

Re: failed to activate the plugin

Hi there, can you still go to your plugin list in admin and click activate there? Or is this where you see the issue?
by WebSupport
Wed Aug 28, 2019 12:59 pm
Forum: Desktop Software - SpotEditor
Topic: html file from desktop to Firefox, not showing images
Replies: 2
Views: 111

Re: html file from desktop to Firefox, not showing images

Hi, thanks for the detailed explanation of the issue. Yes, Firefox 68 that was released recently broke the offline viewing (when the 360 product views are accessed over the Internet or via a local web server, it works good as always). Luckily, offline viewing can be re-enabled in Firefox 68 as follo...
by WebSupport
Mon Aug 26, 2019 1:03 pm
Forum: Desktop Software - SpotEditor
Topic: Missing hotspot indicator
Replies: 2
Views: 20

Re: Missing hotspot indicator

Hi there! There's a known issue with Windows security where some files (such as hotspot indictor SVG images) can't be loaded by a web browser if the files are located on an external hard-drive, e.g USB connected hard-drive or a network drive. If you think this may be the case, please try publishing ...
by WebSupport
Tue Aug 20, 2019 8:32 am
Forum: Squarespace‎ Integration
Topic: Squarespace Google Analytics Integration
Replies: 4
Views: 24

Re: Squarespace Google Analytics Integration

Update from Mickey:

I figured it out.. in squarespace you have to paste the Tracking ID under the "External API" section of the website settings.
by WebSupport
Mon Aug 19, 2019 4:30 pm
Forum: Squarespace‎ Integration
Topic: Squarespace Google Analytics Integration
Replies: 4
Views: 24

Re: Squarespace Google Analytics Integration

Please send a link to the page to support at webrotate360.com
by WebSupport
Mon Aug 19, 2019 12:57 pm
Forum: Squarespace‎ Integration
Topic: Squarespace Google Analytics Integration
Replies: 4
Views: 24

Re: Squarespace Google Analytics Integration

Hi Mickey, Please add "events: true and "name": "your-name" properties to your webrotate snippet on the Squarespace page. There's an example on this page closer to the bottom: https://www.webrotate360.com/blog/2015/webrotate-360-product-viewer-integration-with-squarespace.as...
by WebSupport
Fri Jul 26, 2019 4:11 pm
Forum: Desktop Software - SpotEditor
Topic: Use a backgroung
Replies: 1
Views: 62

Re: Use a backgroung

Hi Techlovers! Currently the best option we have to accomplish something similar with GIFs is to use the watermark feature which is accessible under Images->Canvas tab in SpotEditor. There you can import your custom background via "Add new image watermark" which is overlaid on top of the 3...

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