WebRotate 360 Support Forum

WebRotate 360 Product Viewer 3.6.4 build 63 (beta) Additions and fixes: [+] Added support for uploading to PixRiot, our new optimized 360 product image hosting solution. [+] Added validation of project name and 360 product image files for compatibility with PixRiot . [+] Added automatic thumbnail g...

Sure, please share the link via our email: support at webrotate360 dot com. PS: in general, when using custom CSS for the hotspots, it should be possible to control the popup dimensions using media queries, e.g: @media (min-width: 380px){ .position_rollover { max-width: 550px; min-width: 380px; widt...

Hi! Yes, essentially you have to spin through the images in SpotEditor (via mouse wheel, toolbar or arrow keys) and set the position of a selected hotspot (selected on the right under the list of hotspots) on each required image by clicking with your left mouse key. You don't have to copy a hotspot....

Hi there, can you still go to your plugin list in admin and click activate there? Or is this where you see the issue?

Hi, thanks for the detailed explanation of the issue. Yes, Firefox 68 that was released recently broke the offline viewing (when the 360 product views are accessed over the Internet or via a local web server, it works good as always). Luckily, offline viewing can be re-enabled in Firefox 68 as follo...

Hi there! There's a known issue with Windows security where some files (such as hotspot indictor SVG images) can't be loaded by a web browser if the files are located on an external hard-drive, e.g USB connected hard-drive or a network drive. If you think this may be the case, please try publishing ...

Update from Mickey:

I figured it out.. in squarespace you have to paste the Tracking ID under the "External API" section of the website settings.

Please send a link to the page to support at webrotate360.com

Hi Mickey, Please add "events: true and "name": "your-name" properties to your webrotate snippet on the Squarespace page. There's an example on this page closer to the bottom: https://www.webrotate360.com/blog/2015/webrotate-360-product-viewer-integration-with-squarespace.as...

Hi Techlovers! Currently the best option we have to accomplish something similar with GIFs is to use the watermark feature which is accessible under Images->Canvas tab in SpotEditor. There you can import your custom background via "Add new image watermark" which is overlaid on top of the 3...